Return Policy

At KJmart LLC, we stand behind the quality of our products and strive to ensure our customers are fully satisfied with every order. Please review our return policy below:

1. Return Eligibility

Returns are accepted within 14 days of delivery for unused, unopened items in their original packaging. Items must be in resellable condition to qualify for a refund or exchange.

2. Non-Returnable Items

We do not accept returns on the following:
Opened or used products/Clearance or final sale items/Special bulk orders unless damaged or defective

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 5 business days of delivery. We will provide a replacement or issue a refund at no additional cost.

4. Return Process

To initiate a return, please contact our support team at [insert contact info] with your order number and reason for return. We will provide return instructions and a shipping address. Return shipping costs are the responsibility of the buyer unless the return is due to our error.

5. Refunds

Once the returned items are received and inspected, refunds will be issued to the original payment method within 5–7 business days. Shipping costs are non-refundable unless otherwise stated.

Invoice Payment Policy for Large Bulk Orders

1. Deposit Requirement

A 50% deposit is required upfront to confirm and begin processing large bulk orders.

2. Balance Due Before Shipment

The remaining 50% balance must be paid in full before the order is shipped. Once the full payment is received, tracking details will be provided, and the order will be released for delivery.

3. Payment Methods Accepted

We accept bank transfers (ACH or wire), credit/debit cards, (fees may apply).

4. Order Modifications & Cancellations

Orders can only be modified or canceled within 24 hours of payment. After that, inventory is reserved and processing begins, so cancellations may incur a restocking fee.

5. Late Payments

Any agreed-upon delayed payments or net terms must be paid on time. Late payments may be subject to a 2% monthly interest fee. Repeated delays could affect future order terms.